Accounts & Billing
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept most payment cards including credit, debit, pre-paid. If you
have any problems, please just get in touch at email@example.com or 0800 328 1886
IS POSTAGE INCLUDED?
P&P is a standard rate of £3.95.
HOW DO I CHANGE MY ADDRESS /CONTACT INFO / PAYMENT DETAILS?
You can do this from your
account account page.
I’VE FORGOTTEN MY ACCOUNT PASSWORD – WHAT DO I DO?
Just go to the account login page and click the link titled ‘Forgot your password’, add the email
address you used to create your account and check your inbox for reset
WHAT DO YOU DO WITH MY PERSONAL INFORMATION?
We’re committed to
protecting your personal information and won’t share it with other people. For
WHERE CAN I GIVE FEEDBACK?
For now, you can contact our customer service team at firstname.lastname@example.org / 0800 328 1886 or share
your feedback on social media.
WHAT’S THE BEST WAY TO GET IN TOUCH WITH THE TEAM?
You can contact our team at email@example.com or on 0800 328 1886
HOW DO I SUBSCRIBE TO YOUR MAILING LIST?
You can subscribe by using the sign up form on our homepage, by checking the tick box at the checkout stage when you’re making an order, or by checking the tick box at the account creation page.
CAN I UNSUBSCRIBE FROM YOUR MAILING LIST?
Yes, you can unsubscribe at any time by clicking the link in any of the emails we send you.
WHEN DOES YOUR CUSTOMER SERVICES TEAM WORK?
They are around Monday to Friday, 08:30am - 5:30pm.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org